How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Cox & Cox to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments to Clearpay will be canceled, and any payments you have already made will be refunded to the card you paid with. Please note that until the merchant has confirmed receipt of any returned goods, you will be liable to continue making your payments to Clearpay.

You can view the details by logging in to your Clearpay account.