Credit Note

Credit notes are issued when a refund is not possible or if you have specifically requested a credit note. The credit note is a code set up for the value of your credit.

Credit note codes can also be issued if you use a Gift Voucher or Credit Note to place an order, and the value of your order is less than the value of the voucher/Credit Note. In such cases, a new credit note will be created for the remaining value.

Credit notes are valid for 1 year from the date of issuance.

Your credit note code will be communicated to you via phone or email.

A credit note will be issued instead of a refund if:

• An item is returned outside our 28-day Return Policy.
• An item is returned improperly packaged and has been damaged during transit back to us.
• An item has been used and shows light marks or damage.
• An item was purchased up to seven days before the sale started, as specified in our Sale Price Adjustment policy.

To use your Credit Note code online:

• Enter the code in the “ENTER MEDIA CODE/ DISCOUNT VOUCHER” box in your Shopping Basket, below your item details.
• Click ‘Apply Code’. You must enter the Credit Note code before proceeding to checkout, as it cannot be applied later.
• The Credit Note code is also valid for phone orders; you simply need to quote the code when placing your order.

You can only apply one credit code or one promo code per order.