Cox & Cox Mail Order Ltd
How can we help?
- Terms & Conditions
- Buying Guide
- Placing an order
- Delivery
- Returns
- Paint
- Custom Made
- Marketing / Discount
- Klarna
- Clearpay
- Furniture & Home Improvement Ombudsman
- International
- Covid-19
Terms & Conditions
General T&Cs
View all (25)Upholstery T&Cs
- Guarantee
- Website/Catalogue Product Pricing and Descriptions
- Measurements
- Handling and Moving Furniture
- Storage
Privacy Statement
- Security
- The Information We Require and How We Use It
- Information Security & Safety
- Sharing your information with others
- Marketing
Our Cookie Use
Buying Guide
Placing an order
Order
- How do I place an order?
- Can I add an extra item to my order?
- I would like to purchase an item as a gift, will the price be displayed on the invoice and where will my gift message appear?
- My chosen product is on pre-order, when will I be charged?
- Can I order an item that is temporarily out of stock?
Payment
- What payment methods do you accept?
- Can I pay by cheque?
- My payment card has been refused when placing my order, what should I do?
- The price has changed since I purchased my product. Will you refund me the difference?
- How do I request a VAT Invoice for my order?
Pre-Orders
- What is a Pre-Order?
- Will I be charged before or after my Pre-Order arrives?
- Is the estimated stock arrival date guaranteed or is this subject to change?
- Can I place a Pre-Order alongside items that are in stock, and will they arrive together?
- Can I cancel my Pre-Order if there is a delay and it is too long for me to wait?
Delivery
Delivery FAQs
- How can I track my order?
- Can I change my delivery address once my order has been placed?
- I live close to your Head Office in Frome, can I collect/return my order from/to you directly?
- Important Information about your delivery
- What is Direct Despatch?
1/2 MAN Delivery
Custom Made Delivery
Returns
Paint
Custom Made
Custom Made items
- I would like to order / I have ordered Custom Made furniture, how long will it take to receive my order?
- I would like to try the product before I buy, is it possible?
- Can you guarantee my Custom Made furniture will be the exact colour match to my swatch?
- Other important information
- Custom Made items Returns Policy
Upholstery specifics
Upholstery Care
Marketing / Discount
Klarna
Klarna FAQs
- Who is Klarna?
- Will a credit search take place against me?
- I have been asked to go to the Klarna site. Is this correct?
- What do I need to provide when I make a purchase?
- Is my payment information safe?
Buy Now Pay Later in 30 days
- How does Pay later in 30 days work?
- Am I eligible for Pay later in 30 days?
- How can I increase my chances of being accepted for Pay later in 30 days?
- Why have I not been offered Pay later in 30 days?
- What are my payment options with Klarna?
Pay in 3 Interest-Free Instalments
- How does Pay later in 3 interest-free instalments work?
- Am I eligible for Pay later in 3 interest-free instalments?
- How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
- What do I need to provide when I make a purchase?
- Why have I not been offered Pay later in 3 interest-free instalments?
Clearpay
Furniture & Home Improvement Ombudsman
International
Covid-19
Measure taken to follow Government Guidelines on Covid-19
- What precautions are your Warehouses/Couriers taking to prevent the spread of the Covid-19?
- Do you have a no-contact delivery process in place?
- Can I still return my item(s) and have a collection?
- The item I have purchased is on pre-order, would this be delayed due to the current Covid-19 situation?
- Can you deliver outside of the UK?