Cox & Cox Mail Order Ltd
How can we help?
- Covid-19
- Christmas 2020
- Buying Guide
- Terms & Conditions
- Placing an order
- Delivery
- Returns
- International
- Klarna
- Marketing / Discount
- Paint
- Upholstery
- Brexit
Covid-19
Measure taken to follow Government Guidelines on Covid-19
- ***Delivery update - December 2020***Important, please read
- Next Day, Saturday and Sunday DELIVERY SERVICES REMOVED
- Is your Customer Service still open?
- Will you be paying your Warehouse and office staff for their scheduled shifts?
- Can I still order online and over the phone?
Isolation / Shielding
Christmas 2020
Buying Guide
Terms & Conditions
General T&Cs
- ***Delivery update - December 2020***Important, please read
- General
- Our details
- Orders
- Debit / Credit card & PayPal Payments
Upholstery T&Cs
- Guarantee
- Website/Catalogue Product Pricing and Descriptions
- Measurements
- Handling and Moving Furniture
- Storage
Privacy Statement
- Security
- The Information We Require and How We Use It
- Information Security & Safety
- Sharing your information with others
- Marketing
Our Cookie Use
Placing an order
Order
- How do I place an order?
- Can I add an extra item to my order?
- I would like to purchase an item as a gift, will the price be displayed on the invoice and where will my gift message appear?
- My chosen product is on back order, when will I be charged?
- Can I order an item that is temporarily out of stock?
Payment
Delivery
Delivery FAQs
- ***Delivery update - December 2020***Important, please read
- How can I track my order?
- Can I change my delivery address once my order has been placed?
- I live close to your Head Office in Frome, can I collect/return my order from/to you directly?
- Important Information about your standard or next day delivery
1/2 MAN Delivery
Custom Made Delivery
Returns
Returns
- What is your Returns Policy?
- How to return an item?
- I don't have the original packaging anymore, can I still return the item?
- The product I received is not 100% the same as the picture on your website, why is that?
- What service do you offer to return an item and how much does it cost?
Faulty item
International
Klarna
Klarna FAQs
- Who is Klarna?
- Will a credit search take place against me?
- I have been asked to go to the Klarna site. Is this correct?
- What do I need to provide when I make a purchase?
- Is my payment information safe?
Buy Now Pay Later in 30 days
- How does Pay later in 30 days work?
- Am I eligible for Pay later in 30 days?
- How can I increase my chances of being accepted for Pay later in 30 days?
- Why have I not been offered Pay later in 30 days?
- What are my payment options with Klarna?
Pay in 3 Interest-Free Instalments
- How does Pay later in 3 interest-free instalments work?
- Am I eligible for Pay later in 3 interest-free instalments?
- How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
- What do I need to provide when I make a purchase?
- Why have I not been offered Pay later in 3 interest-free instalments?
Marketing / Discount
Paint
Paint FAQs
- I would like to order paint, how long will it take to receive my order?
- How will my paint arrive?
- Can I purchase sample pots in 250ml or just 100ml?
- Can I purchase sample pots in any finish?
- Will there be a colour difference between the actual paint and the photography on the website?
Eggshell Paint
Emulsion Paint
Returns - Paint
Upholstery
Upholstery FAQs
- I would like to order / I have ordered Custom Made furniture, how long will it take to receive my order?
- I would like to try the product before I buy, is it possible?
- How can I request a fabric swatch?
- Can you guarantee my Custom Made furniture will be the exact colour match to my swatch?
- The cushions on my new sofa feel a bit firm. What do I do?