Cox & Cox Mail Order Ltd

Mon - Fri 9am – 5pm
  0330 333 2123
Back to website

What is your Returns Policy during the Christmas period?

All items/gifts purchased between 01/11/2022 and 23/12/2022 can be returned to us by 31/01/2023 for a refund, undamaged and in their original packaging with the returns slip completed.


Our return address: 

Cox & Cox - RETURNS 

Marshall Way

Commerce Park



BA11 2FB


You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.


Returns can take up to 10 days to be processed, especially during busy periods.


Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.


If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.


Please refer to our Returns page and Terms & Conditions page for more information.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.