Cox & Cox Mail Order Ltd
Mon - Fri 9am – 5pm
0330 333 2123
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Placing an order
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Placing an order
Order
How do I place an order?
Can I add an extra item to my order?
I would like to purchase an item as a gift, will the price be displayed on the invoice and where will my gift message appear?
My chosen product is on pre-order, when will I be charged?
Can I order an item that is temporarily out of stock?
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Payment
What payment methods do you accept?
Can I pay by cheque?
My payment card has been refused when placing my order, what should I do?
The price has changed since I purchased my product. Will you refund me the difference?
How do I request a VAT Invoice for my order?
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Pre-Orders
What is a Pre-Order?
Will I be charged before or after my Pre-Order arrives?
Is the estimated stock arrival date guaranteed or is this subject to change?
Can I place a Pre-Order alongside items that are in stock, and will they arrive together?
Can I cancel my Pre-Order if there is a delay and it is too long for me to wait?
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