Information Security

Epsilon Abacus

We collaborate with Epsilon Abacus (registered as Epsilon International UK Ltd), which manages the Abacus Alliance on behalf of UK retailers. This alliance includes retailers in categories such as clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors. They share data on customer purchases, and Epsilon Abacus analyzes this information to help retailers understand consumer buying patterns. This allows retailers to tailor their communications and send suitable offers to customers based on their purchasing preferences.

Experian

We share your personal data with Experian Ltd for managing the Club Canvasse service, a home shopping and direct retailer data cooperative of which Cox & Cox is a member. By sharing purchase information and pooling it with other members, this service helps Cox & Cox understand our customers better and communicate more effectively. For more information, please visit their website.

IBehavior

To attract new customers, we participate in a cooperative of like-minded UK retail brands that pool and share transactional data. We work with IBehavior, part of Conexance, which processes customer data on behalf of each member. This highlights spending patterns and helps us identify suitable prospects for our offers. As a result, we send postal offers and information to potential customers likely to be interested in our products. Co-op Member brands operate in various categories, including apparel, home and garden, collectables, food and wine, gadgets and gifts, entertainment, health and beauty, travel, and leisure.

Transactis

We share your data with Transactis 2017 Ltd, which helps direct marketing organizations understand their customers better, communicate more effectively, and identify prospective customers. This ensures you receive relevant direct marketing. For more information, please visit their website.

Data Sharing Outside of EEA

Some third-party processors providing marketing analysis may have sub-processing activities outside the UK, potentially subjecting your data to less strict data protection laws. However, we ensure appropriate data security at all times. Epsilon Abacus may transfer data outside the EEA with appropriate safeguards, including standard data protection clauses adopted by the EU Commission. Our email provider, Ometria, may also transfer data outside the UK and EU, with contractual clauses ensuring secure data treatment following applicable Data Protection Legislation.

Other Companies/Charities

We share your name, address, email, and transaction history with data analysts, segmentation and ranking agencies, email marketing agencies, and prospect modeling agencies. These organizations help analyze our customer base, identify potential new customers, and target our marketing effectively. We may share your email with Facebook and Google to show you relevant products while browsing the internet. We provide only the necessary information for their function.

Data Retention

We maintain records of your purchase history indefinitely to address any questions or complaints about your purchases. However, we will gradually reduce the frequency of contact if you stop purchasing from us and eventually stop altogether.

Trusted Partners

We may share your data with trusted partners offering products or services of potential interest, including:

• Retailers: fashion and clothing, household, garden, and general stores
• Lifestyle and Charities: leisure, holiday, travel, health, and wellbeing
• Finance: insurance, home, car, pet, pensions, or personal
• FMCG: household goods
• Utilities: gas, electric, or water companies

Anonymous Data Collection

We may use third parties to collect and use anonymous information about your visits to and interactions with our website through cookies to personalize advertisements. To learn more or opt-out, visit the European Interactive Digital Advertising Alliance at youronlinechoices.eu.