Cox & Cox Mail Order Ltd

Orderline 8am – 8pm
  0330 333 2123
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I don't have the original packaging anymore, can I still return the item?

We cannot always accept returned items if they are not with their original packaging, please see below:


Standard size items:

Please repack your item with care using the original packaging. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If the item is damaged on its way back to us due to poor packaging, we will not be able to issue your full refund and will be making discretionary decision, to only partially refund, provide you with a credit note, or return the item back to you.


Larger items:

If you have a large / fragile item which was delivered via our 1 MAN or a 2 MAN delivery service, the goods must be in their original packaging and we will not accept the item back without it and will therefore not be able to arrange a collection via our couriers.


Please note that we will not refund items returned to us using an alternative service if the item is NOT in the original packaging.


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