Cox & Cox Mail Order Ltd

Mon - Fri 9am – 5pm
  0330 333 2123
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How to return an item?

Please include the return form on the back of your dispatch note, fully completed, inside your return parcel and put our return address on top of the parcel, covering/removing your address.

If you wish to return a larger / 2 Man item you will need to call our Customer service team on 0330 333 2123 to make payment and the team will be happy to arrange the collection for you.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. Please contact us via phone or email if this is the case, If you are returning a faulty/damaged item to us, you must repackage this in the original packaging and send us a photograph before we can arrange a free return. 

Customers are responsible for arranging their own return via a courier of their choice to the address below,we advise using a tracked service for the return. Items need to be returned in their original packaging or a suitable alternative.

We would recommend to use an insured and traceable service.

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