Reporting Incorrect Items
Please ensure you check all items upon receipt.
Visible damage/Inspection upon delivery: Report within 48 hours of delivery.
Faults on delivery: Report within 7 days.
Faults developing later: Report within 30 days.
Change of mind returns: Request within 30 days of delivery.
Reporting Process
Contact Us:
Email: info@coxandcox.co.uk
Portal: https://coxandcox.freshdesk.com/support/tickets/new
Notify us of the issue so we can arrange a free return or collection for you and promptly send the correct item.
Thank you for your cooperation.
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