I don't have the original packaging anymore, can I still return the item?

Standard Size Items:

Please repack your item with care using the original packaging. As the goods are your responsibility until they reach our warehouse, ensure your return is packaged to prevent any damage. If the item is damaged during its return due to poor packaging, we may be unable to issue a full refund and may only provide a partial refund, credit note, or return the item to you.

Larger Items:

For large or fragile items delivered via our 1 MAN or 2 MAN delivery service, the goods must be returned in their original packaging. We cannot accept returns or arrange collections for items that are not in their original packaging.

Alternative Services:

Please note that we will not refund items returned to us using an alternative service if the item is not in its original packaging.