Guarantee

Audrey Huot

Our frames are made from sustainable seasoned hardwoods birch and beech. The structural joints are glued and screwed.
Kiln–dried beech or birch is used and these woods are tried and tested for their durability and stability both during construction and within the varying conditions they will encounter in their usage.
All frame materials are sourced from well-managed temperate forests and we do not work with endangered/tropical/rainforest species. Where possible we will always attempt to use British home–produced timber or from within Europe.
Frame supplier has FSC® certification.
The suspensions are made from elasticated webbing, interwoven by hand front to back, side to side and top to bottom
Our Buttoned and Cosy collection come with a 2-year Guarantee, this does not cover damage or wear and tear. We will look at all issues raised thereafter on a case by case basis up to 6 years from delivery. This is only valid to whom the item was originally invoiced.
The guarantee is void, if any part of the furniture has been altered in anyway and if there are signs of obvious abuse or neglect.
We do not offer any guarantee of the upholstery or fabrics, as the usage of furniture can vary significantly from customer to customer.
The fabric of the frame of the furniture is fixed and not removable.
Although we endeavour to complete jobs within a specified time and by the estimated completion date, we do not offer a guarantee on completion or delivery dates.
We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. This does not affect your statutory rights.
It is the customer’ s responsibility to check the care instructions of their chosen fabric(s) and to check their order carefully before completing the order.
If there is a fault, please call our Customer Service team on 0330 333 2123 so we can resolve this for you.