Order Status Definitions

Modified on Sun, 28 Jul at 1:41 PM

Awaiting Pick: The item is in stock and ready for a member of the warehouse team to pick it from the shelf.

  

Processing: Your item has been picked in our warehouse and is being prepared for dispatch.

  

Dispatched: Your item has been sent out and is on its way to our chosen courier.

  

Back Ordered: The item was not in stock at the time of purchase and is therefore a pre-order. Once the item is restocked, it will be quality checked and processed for dispatch. Please allow a few extra days for this.

  

Cancelled: Your order has been cancelled and a full refund has been issued.


Please note that if your order has been dispatched, tracking can take up to 24 hours to become live. This delay is because the package is en route to our courier depot and has not yet been scanned in

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