Returns Policy during the Christmas period

All items and gifts purchased between 01/11 and 23/12 can be returned for a refund by 31/01, provided they are undamaged and in their original packaging, with the returns slip completed.

Return Address:

Cox & Cox - RETURNS  

Marshall Way  

Commerce Park  

Frome  

Somerset  

BA11 2FB

You are responsible for the cost of returning your item(s) unless you received a faulty, damaged, or incorrectly dispatched item.

Returns can take up to 10 days to be processed, especially during busy periods.

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse, ensure you package your return to prevent any damage to the items or boxes.

If an item is not packaged correctly and is damaged in transit back to us, we will contact you and may need to either return the product to you or issue only a partial refund via credit note.

Please refer to our Returns page and Terms & Conditions page for more information.