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Who is the Furniture & Home Improvement Ombudsman (FHIO)?

The Furniture & Home Improvement Ombudsman is an independent, not-for-profit, government approved organisation. 

They offer an expert service to investigate unresolved complaints about businesses that participate in the Ombudsman scheme including the furniture and home improvement industries and also support the industry to raise standards and improve services for customers.

FHIO are not consumer champions or industry representatives; their aim is to deliver an independent service to the highest of standards and in a fair and balanced way. 

The service is free of charge for consumers and we have agreed to be bound by any decision they make. 

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