Credit note

Credit notes are created as and when a refund is not possible or you have specifically requested a credit note. The credit note is a code that is set up for the value of your credit.

Credit note codes can also be created when you are using a Gift voucher/Credit note to place your order, but the value of your order is less than the value of your voucher/Credit note. We will then create a new credit note of the remaining value.

Credit notes are valid for 1 year from the date it was created.

Your credit note code will be communicated to you via phone or email.

A credit note will be created instead of a refund if:
• An item is returned outside our 28 days Return Policy
• An item is returned not properly packaged and has been damaged in transit back to us
• An item has been used and has some light marks/damages
• An item has been purchased up to seven days prior to the start date of the sale, as specified in our Sale Price Adjustment policy.

Your Credit note code must be entered online in the “ENTER MEDIA CODE/ DISCOUNT VOUCHER” box which appears in your Shopping Basket below your item details.

Once you have entered the code, click ‘Apply Code’. You must enter the Credit note code before you proceed to the secure checkout as it can’t be applied later. The credit note code is also valid over the phone, in which case you will simply need to quote the code at the point of order.

You can only apply one credit code or one promo code per order. If you wish to use multiple codes, please call our Order line on 0330 333 2123 and we will be able to place you order for you using all your vouchers.

If you would like to place an order for less than the value of your Credit note, please call our Order line on 0330 333 2123 and we will be able to place your order using your code and create a new code of the remaining value.