We use several different couriers for our deliveries depending on size, weight and number of parcels, and it will also depend if you have chosen an express service.
Please note that the courier will automatically selected depending on the above.
The list of couriers, delivery timescale and cost are listed on our Delivery page.
Before you finalise and submit your order please ensure the delivery address is correct including the postcode.
Only Monday to Friday are classed as working days.
We do not offer International delivery outside of the UK.
1 MAN / 2 MAN Delivery via ARROW XL
They deliver all the below items:
Fragile items & small to mid-size furniture £30
Large & heavy items £60
You will receive a SMS/ email as soon as the item has been despatched with a delivery online booking to book a suitable delivery date. The day before the delivery, you will receive confirmation of the delivery with a 2 hour delivery slot.
On the day of the delivery, our customers will receive confirmation of their 2-hour delivery window and a pre-call from Arrow XL delivery crews en-route.
Your items will be delivered safely to the room of your choice, providing no access issues and that it is safe for our delivery crew to do so.
Packaging will be removed on request only if can take less than 10 minutes.
Please note if the delivery crew feel it is unsafe for them to take it to a particular room, upstairs, small area, etc... and/or without doing potential damages to walls/flooring - at their discretion, they can refuse the room of choice delivery and can also refuse to remove the packaging.
Please make sure to fully check the product and/or check that you are fully satisfied with it and that it's suitable, before asking our courier to remove the packaging, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.
Our 1 MAN / 2 MAN delivery service is for UK Mainland only.
Please note that the 1 MAN delivery service doesn't mean only 1 man will be doing the delivery - this is the name of the service only.
Please note that the 2 MAN delivery service doesn't mean 2 men will be doing the delivery / carrying your item - this is the name of the service only.
1 MAN / 2 MAN Delivery via ASH LOGISTIC
They deliver all the below items:
Custom Made Fragile items & small to mid-size furniture £30
Custom Made Large & heavy items £60
ASH Logistic will email or call you to let to book a convenient date for delivery. They will provide you with a 4 hour delivery timeframe and will remove the packaging on request, if safe to do so, and under 10 minutes.
Direct Dispatch Orders
Some of our items are sent to you directly from the manufacturer, not by our own courier. This information will appear on the “Delivery” tab on the product page if applicable.
Delivery can take up to 21 working days, depending on the size of the item and location.
For larger items, the manufacturer’s delivery team will contact you to arrange a convenient date for delivery.
When your item arrives please check it carefully, as once signed for we cannot replace it.
If you are not satisfied with the condition on arrival, please do not sign to accept the parcel and contact our Customer Service team immediately on 0330 333 2123.
Please note that Direct Dispatch items cannot be delivered on Express Delivery.
This delivery service is available for UK Mainland only.
Part shipment of an order
Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and dispatched together.
If the Next Day or Saturday options are selected the delivery will take place on this service once the items become available.
If the delay is longer than 48 hours your order will be part despatched.
The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
Exceptions
Standard Items
Some products are not available for Next Day Delivery in the UK and due to their size and/or weight may also not be available for international delivery.
Please note only standard delivery is available for the following areas and postcodes: The Isle of Man, The Isle of Wight, Isle of Scilly, Northern Ireland, AB31-AB38, AB40-AB56, IV1-IV28, IV30-32, IV36-IV40, IV51-IV54, IV56, IV63, KW1-KW17, PH4-PH50, KA27, PA20-PA38, PA41-PA49, PA60-PA78, PH42-PH44, ZE
The Isle of Man need to be selected as a different country as the delivery charge will be different to mainland UK. All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid. Our Customer Service Team will contact you before dispatching your parcel should this be the case.
1 & 2 MAN Items
Please note we do not deliver any of our 1 & 2 MAN items outside of the UK Mainland.