Some of our 1 MAN / 2 MAN items can either be delivery via ASH LOGISTICS or ARROW XL.
If ARROW XL is the courier, please note those important information
They deliver all the below items:
Fragile items & small to mid-size furniture
Large & heavy items
You will receive a SMS/ email as soon as the item has been despatched with a delivery online booking to book a suitable delivery date. The day before the delivery, you will receive confirmation of the delivery with a 2 hour delivery slot.
On the day of the delivery, our customers will receive confirmation of their 2-hour delivery window and a pre-call from Arrow XL delivery crews en-route.
Your items will be delivered safely to the room of your choice, providing no access issues and that it is safe for our delivery crew to do so.
Packaging will be removed on request only if can take less than 10 minutes.
Please note if the delivery crew feel it is unsafe for them to take it to a particular room, upstairs, small area, etc... and/or without doing potential damages to walls/flooring - at their discretion, they can refuse the room of choice delivery and can also refuse to remove the packaging.
Please make sure to fully check the product and/or check that you are fully satisfied with it and that it's suitable, before asking our courier to remove the packaging, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.
Our 1 MAN / 2 MAN delivery service is for UK Mainland only.
Please note that the 1 MAN delivery service doesn't mean only 1 man will be doing the delivery - this is the name of the service only.
Please note that the 2 MAN delivery service doesn't mean 2 men will be doing the delivery / carrying your item - this is the name of the service only.