Cox & Cox Mail Order Ltd

Mon - Fri 9am – 5pm
  0330 333 2123
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How can I track my order?

You can follow the status of your order here.

Once your order has been despatched, you will receive an email from us confirming your tracking number.

Your email will include a tracking link and your tracking number. You will need to copy your tracking number and paste it, once you have clicked on our tracking portal.

You will then be directed to the courier’s tracking site, where you will be able to access the most up-to-date tracking information for your parcel.

Please allow up to 3 working days to receive your order from the courier, once you've received the despatch email.


Pre-Ordered Items

You will not be able to track pre-ordered items until stock has arrived in our warehouse. For items that have been pre-ordered please check you order confirmation email for expected delivery dates into our warehouse. We will keep you updated if we are notified of any delays.


1 Man & 2 Man Items

Larger 1 man & 2 man items are NOT despatched via our tracked network. These items will be despatched from our partners' warehouse. We expect our delivery team to contact you to arrange delivery within 3-4 days from the date you placed your order, assuming item was in stock when the order was placed.

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